How to record videos and take screenshots?.

Sometimes when you have an issue with the game and contact Player Support, you are asked to provide screenshots or a video depicting the problem. Here is a short guide on how to do it.

Recording videos on iOS:

It is not possible to record a video of your screen if using iOS versions below 11.

For iOS 11 and above:

  1. Go to "Settings"
  2. Tap on "Customize controls"
  3. Add "Screen recording" 
  4. Open the control panel and start recording

Recording videos on Android:

Please install one of the existing recording apps, such as DU Recorder and follow the app's instructions on how to record a video of your screen.

Taking screenshots on iOS:

  • iPhone 5 / 6 / 6S / 7S / 8: Home + Power button
  • iPhone X / XS: Volume up + Power button

Taking screenshots on Android:

  • Power button + Volume down

Please remember that there are many other options available for the range of Android devices. Be sure to check hotkeys from your device manufacturer website.

We're here to assist you! Submit a ticket and we'll get back to you as soon as possible.