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I can't log in to my account. Follow

This problem could be due to your device, network environment, or system input among others. Please try the following:
- Try disconnecting and trying another network connection (WiFi/4G)
- Exit the game, then relaunch it
- Clear your cache
- Check your network connection and network permissions
- Delete and re-download the game
If you still can't log in having tried all of the above, tap [Further Assistance] and provide a detailed account of your issue as well as the following information:
- Your device model and OS
- Connection type (WiFi/4G)
- When you encountered the issue