Offerwall

Tolzar Changes

Both the new Offerwall as well as the well known video ads are now available through Tolzar. Depending on what he has on offer, he will display a different icon. 

When you click on Tolzar you will see two buttons now, one leading to the Video Ads, one to the Offerwall.

As before, video ads presented by Tolzar will give Event Currency when an event is active and Gems when no event is going on.

Offerwall tasks will pay out Gems for their completion.

How does the Offerwall work?

When you enter the Offerwall, you will find a list of offers that you can choose to accept. Each offer lists a set of conditions you must fulfill to receive the listed reward; some may give a reward once everything has been completed, though it is possible for tasks to pay out rewards for individual sub-tasks.

Once you accept a task, it moves to the tab ‘IN PROGRESS’ where you can see which step of the task you are on and what else you have to do. By tabbing on one of the listed tasks, you can get back to the full description of what you have to do.

What to do in case of issues?

The Offerwall is operated by our partner Tapjoy. The tracking of your progress on tasks is done on their side and is governed by their Privacy Policy and their Terms of Service. Both of these can be found by tapping on the three dots at the top of the offerwall interface.

Offers available will depend on various criteria, including the region you are located in and your data tracking settings. By allowing Tapjoy to track this data, you might get better offers displayed. Please note that DECA Games is not responsible for your decision to share any data with Tapjoy or any other company related to the Offerwall feature. We kindly ask our players to act responsibly.

From the same menu, you can also reach out to Tapjoy's customer support team. Should you have an issue specific to an offer you are working on, you can tap on "General FAQ" and then on "Contact Support" at the bottom of the page. 

We recommend that you open a customer support ticket for the specific offer by selecting that offer under the IN PROGRESS tab and clicking the support link at the bottom of the offer screen.
Please note that if you started the offer more than 60 days ago, you will not be entitled to a reward.

What to do in case you need to contact DECA Games Support regarding issues with the Offerwall?

If you need to reach out to the DECA Games Support team after contacting Tapjoy's Support Team - If the reward status of an offer is COMPLETED/REWARDED please send a video showing your park ID and then going to Offerwall and showing the completed offer you have not been rewarded for. Please make sure to enter the offer in question and show the information inside. This will help our team look into this further and take the necessary measures. We advise that you reach out in a timely manner to Tapjoy and DECA after you notice an offer was not rewarded.

The video needs to be high quality, showing the entire game screen and without interruptions.

Thanks!

We appreciate you stopping by our Offerwall FAQ for more information. If you have further questions, please visit https://support.decagames.com or send one from within our mobile games.