Being unable to log in to your game can be frustrating. If you are stuck on the login screen or cannot access your account, the issue may be caused by temporary synchronization problems between your game and the server.

We recommend trying the following troubleshooting steps, as they have helped other players resolve similar login issues.

1. Troubleshooting Steps

Try the following solutions one by one:

1. Restart the Game: Completely close the app and reopen it.
2. Reinstall the Game: Uninstall the app and download it again.
3. Clear the Cache or Repair Game Files: Clear your app cache or use the available repair options to resolve potentially corrupted files.
4. Reset Your Internet Connection: Restart your router or modem to refresh your connection.

For more detailed instructions, please refer to our article: How to Clear Your Cache and Reset Your Internet Connection.

2. Still Unable to Log In?

If you still cannot access your account, have lost access to your registered email address, or wish to change the email associated with your Camelot ID, please contact our Support Team.

Before we can assist with account recovery or an email change, we must first verify that you are the rightful owner of the account.

Please provide answers to the following security questions:

• Username and Server: Your exact in-game username and server.
• Last Two In-Game Currency Purchases: Details of your most recent purchases using in-game currency.
• Last Two Real-Money Purchases: Details of your two most recent purchases, including copies of the receipts.
• Join Date: Approximately when you created your account.
• Last Login Date: Approximately when you last accessed the game.
• Original Email Address: The email address originally associated with your account.

3. Changing Your Camelot ID Email

If you are requesting an email change, please also provide:

• New Email Address: The email address you would like to associate with your Camelot ID.

Please note that the new email address must not already be linked to another Camelot account.

4. Account Verification

Once you have submitted the requested information, our Support Team will review your details to verify account ownership and assist you with regaining access or updating your registered email address.

Thank you for your patience and cooperation!