If you completed a purchase in Kingdoms of Camelot: Battle for the North but did not receive your purchased Gems or other items, our Support Team can help investigate the issue.
Before Contacting Support
- If you experienced an issue with the payment itself, please contact Google Play or Apple Support, depending on your payment method.
- Please allow at least 24 hours for your purchased items to be credited to your account before contacting our Support Team.
If your items are still missing after 24 hours, use the Contact Us link below this article to submit a Payments Support request.
Information Required
To help us investigate your purchase, please provide the following details:
- Username or Player ID: Your in-game account name or ID.
- Server: The server where the purchase was made.
- Payment Method: Google Play, Apple, or another payment service.
- Purchase Date and Time: When the transaction took place.
- Receipt: A screenshot of the complete purchase receipt showing the game name, purchased amount, order/receipt number, and purchase date.
How to Find Your Purchase Receipt
Google Play (Android):
- Visit https://payments.google.com/payments.
- Go to Other purchase activity.
- Select View purchases.
- Select your order to view the receipt.
Apple (iOS):
Please follow Apple's instructions for viewing your purchase history:
https://support.apple.com/es-es/HT204088
Need Further Assistance?
Once you have gathered the required information, submit a request through the Contact Us link below this article.
Please provide as many details as possible so our Support Team can investigate your missing purchase and assist you further.