Have you summoned a monster but can't find it in your Monster List? There are a few things you can try to make sure the monster isn't simply hidden or affected by a display issue.

1. Initial Troubleshooting

Check the Summon Tab

Open the Monster menu and make sure you're checking the correct section, particularly the Summon tab. Monsters may be grouped or filtered differently, so double-check that the monster isn't simply listed elsewhere.

Clear the Game Cache (Android)

If you're playing on an Android device, try clearing the game's cache. This may resolve display issues that prevent monsters or other game content from loading correctly.

Reinstall the Game

If the monster is still missing, reinstalling the game may help resolve synchronization or display issues.

2. When Should You Contact Support?

If you've tried the troubleshooting steps above and the monster is still missing, please contact our Support Team.

We'll investigate whether the monster was successfully summoned and check if there are any technical issues preventing it from appearing in your Monster List.

3. What Information Should You Provide?

To help us investigate your case as quickly as possible, please include the following information in your support ticket:

• Player Name or UID: This allows us to locate your account and review the relevant records.
• Monster Name: Please provide the exact name of the monster you're unable to find.
• Monster Code: This is the specific ID for the monster. It can often be found on the monster battle page or via guild/battle logs.
• Approximate Date and Time: Let us know when you attempted to summon the monster.
• Screenshots: If available, please attach screenshots of the summon attempt, any error messages, or your current Monster List.

Providing these details will help our team investigate the issue more efficiently.

Thank you for your cooperation and happy hunting!