Missing old devices
Warning
Support cannot transfer your account if it is previously linked to a Game Center or Google Play account, for security reasons. You are able to play your game account on a new device even without the old device if it associated to a Game Center/Google Play account.
If the desired account is already linked, you will need to sign into the Game Center or Google Play account that was previously associated with the game on the new device to access it.
If you no longer have access to your old device, Support can still transfer your account for you if the desired account was not previously linked to a Game Center account or Google Play account.
Please note that it is against the Terms of Service to share or otherwise transfer your game account to another individual
We ask for the following information be provided for Support assisted transfers:
-- Old character's invite code (the 9-digit player ID associated with your game, which can be found under Profile)
-- Your character's exact name (case sensitive) and last known level
-- The invite code of the new character showing up on the new device (should be around a level 1 when app is first installed)
For security and for purposes of verification, we request that players also provide the following information:
-- Last known login time
-- Recent copies of gold/gem/cash purchases made recently through iTunes, which you can attach in your ticket. Purchase date, amount, and name must be present in the receipt. You can see your purchase history for the iTunes Store by logging into your iTunes account.
Additional information can be found at http://support.apple.com/kb/HT2727?viewlocale=en_US&locale=en_US.
-- Recent copies of gold/gem/cash purchases made recently through Google Wallet, which you can attach to your ticket. Purchase date, amount, and name must be present in the receipt. You can see your purchase history for Google Play by logging into your Google Wallet account.
Additional information can be found at https://support.google.com/googleplay/answer/2850369?hl=en.
Please note that without this information Support may be unable to locate and/or verify your old account. Please provide as much as you possibly can!