If you need to change or no longer have access to the email you used to link the account, contact our team by sending us a ticket and attaching the following information as account verification:

- Player Name, User ID number and Realm/Server ID
- At least two Ruby purchase receipts for each year the account has been active with purchases.
- The date of creation of your account. (Approximate)
- The date you last accessed your account. (Approximate)
- The email address linked to your account
- The new email address (must not be connected to any other DECA gaming account).
- If you wish, a new password associated with this new email address

If you have access to this email address and cannot access the game, you can reset your password here: https://mobilegame.decagames.com/user/forget

You must log out of your account to access the password recovery website and you must have access to the email you used when registering the account.