We can help if your payment went through but you did not receive your items. If you had an issue with your payment itself, please contact Google or Apple. Prior to contacting Payments Support, please allow 24 hours for your items to be added to your account. 

If after 24 hours you have not received your purchase please use the Contact Us link below this article to send us a message. Submitting a Payments request is just like asking a question about a technical issue, so please be as detailed as possible when you write us. Please make sure to provide us with as much detail about your transaction as possible, including the following:

- Your Player ID and world/server where you made the purchase. 
- A screen shot of the offer you purchased
- A screen shot of the receipt from Google/Apple/Xsolla showing the date and order number. 

If you are having problems finding your purchase history you can find it here:

If you have an Apple device: https://support.apple.com/en-ca/HT204088

If you have an Android device: https://support.google.com/store/answer/6160235?hl=en&rd=2