If after you have reset password it does not appear to work, we recommend you try the following steps:

1. Try to enter your details using different browsers, devices, or even the computer
2. Try to verify your correct email
3. Try to clear your cache/repair files of your device or browser if it still should not work

If none of these steps work, then contact our support team via the game and provide them the following information:

- Username, ID and server

- Last 2 Rubies purchases from at least two months ago

- Approximate join date

- Approximate date of last login

- Email bound to your account

They will be delighted to investigate your issue further.