How to clear your Cache and reset your Internet Connection.

How to clear Cache on Android:

1) Navigate to Settings.

2) Tap on Applications.

3) Tap on Application Manager and click on the All section.

4) Find Dragons of Atlantis and tap on it.

5) Tap on the Storage section.

6) Tap Clear Cache.

If these instructions do not work for your Android phone you can search the internet using the phrase: ‘clearing app cache’ along with your device type.

How to clear Cache on iOS:

If you are having loading issues your IOS device we recommend reinstalling the game. Before reinstalling your game please make a note of your DECA email address and password as you will need these to log back on to your account. If you don't recall the email address you used for your DECA ID please tap on your Player Name. This will show the current email address you are signed in as.

To reinstall the game please follow the steps below:

1) Navigate to Settings.

2) Tap on General then Storage & iCloud Usage.

3) In the top section (Storage), tap on Manage Storage.

4) Find Dragons of Atlantis and tap on it.

5) Tap Delete App, then head to the App Store to re-download it.

After installing the game you will be put into a guest account. To return to your account, tap the Player Name and then enter your login credentials.

How to reset your internet connection:

  1. Unplug your router or modem from its power outlet (don't just turn it off).
  2. Wait 15-20 seconds, then plug it back in.
  3. Allow the device a minute or two to turn back on.
We're here to assist you! Submit a ticket and we'll get back to you as soon as possible.