Contents
A Wizard's Spell Went Wonky Error
A Wizard's Spell Went Wonky Error
Sometimes the wizards can get a little carried away with their spells and you may receive an error message that says "We're sorry! It seems like a wizard's spell went wonky in your park." This can usually be resolved by uninstalling and reinstalling DragonVale. If your park is associated with a Game Center account, it is safe to uninstall.
To Uninstall:
1. Uninstall DragonVale by tapping and holding the icon and tapping the ‘x’ (all game data is backed up our server and associated with your GameCenter ID, so your data will not be lost - even when selecting the "remove data from Game Center option")
2. Sign out of Game Center. To do this, visit your device settings, then tap on Game Center in the left column. On the right hand side, tap your email address and tap "sign out" in the window that pops up.
3. Power cycle your device (turn it off, wait 60 seconds, then turn it back on)
4. Sign back into Game Center in your device settings
5. Reinstall DragonVale through the App Store
6. Power cycle your device once more and launch DragonVale
*Please note that the first time you launch DragonVale after reinstallation will take longer than usual.
If this doesn't resolve the issue, there may be something more serious going on. Please send us an email at support@decagames.com, or submit a request using the link at the top of this page. Please include your Game Center nickname and the type of device you are playing on.
Unstable Portal
If you are receiving an error message that says "It looks like the magical portal is unstable. Your connection to our servers has timed out. Make sure you're connected to the internet and try again", you are likely having some issues with your Wi-Fi or mobile data connection.
If you are connected with a mobile data connection (4G, 3G, etc.), please make sure you are in an area with good coverage and try loading DragonVale again.
If you are connecting over Wi-Fi, please reset your Wi-Fi connection using the steps below:
1. Turn off Wi-Fi in the settings menu of your device
2. Power cycle your Wi-Fi router
3. Power cycle your device
4. Turn Wi-Fi back on in the settings menu of your device
5. Relaunch DragonVale
File Download Error
If you are receiving a message saying "There was an error downloading a required file", it could be caused by either a lack of available storage on your device, or a connection issue such as a weak or unstable Wi-Fi connection.
Please ensure you have enough available memory on your device by clearing at least 500mb of storage space. You can do this by deleting old photos, apps, etc. Next, power-cycle your device (turn it off, wait 60 seconds, then turn it back on again) and launch DragonVale again.
If you are still getting the error message, please try resetting your Wi-Fi connection using the following steps:
1. Turn off Wi-Fi in the settings menu of your device
2. Power cycle your Wi-Fi router
3. Power cycle your device
4. Turn Wi-Fi back on in the settings menu of your device
5. Relaunch DragonVale
Clock Error
If you are getting an error message that says "Your device clock is incorrect, which causes problems accessing our server", please ensure that your device clock is set to automatic. Please go to Settings General Date & Time and verify that "set automatically" is set to "on". Even if your time is correct, not having this set to automatic can sometimes cause problems.
If that doesn't resolve the issue, please try resetting your Wi-Fi connection, as a weak or unstable signal can sometimes cause this error as well.
Please try the following steps to rest your Wi-Fi connection:
1. Turn off Wi-Fi in the settings menu of your device
2. Power cycle your Wi-Fi router
3. Power cycle your device
4. Turn Wi-Fi back on in the settings menu of your device
5. Relaunch DragonVale
Lightning Dragon Error
When not being supervised, the Lightning Dragon has been known to find its way into the server room from time to time. If you are receiving this error message, please send us an email at support@decagames.com, or submit a request using the link at the top of this page.