I'm using an iOS (Apple) device and I'm not seeing my park! Help!!

Don't worry - we can probably help! If you are playing DragonVale on an iOS (iPad, iPhone, iPod, etc.) device, DragonVale game progress is saved and tracked when associated with a Game Center, Google, or Facebook account. If your game was associated with Game Center, Google, or Facebook, you likely just need to log back into your account to continue your progress.

To sign into Game Center:

1. Tap the Settings icon on your device
2. Scroll down and tap Game Center
3. Tap "Sign In"
4. Enter your Apple ID and password to sign into your Game Center account

To sign into Facebook:

1. Open DragonVale 
2. Tap the Options icon at the bottom of the screen
3. Tap the Switch Parks button
4. Tap the Facebook login button
5. If prompted, enter the email address and password associated with your Facebook account
6. Tap "OK" in the window that says "You have already authorized DragonVale"     

To sign into Google:

1. Open DragonVale
2. Tap the Options icon at the bottom of the screen
3. Tap the Switch Parks button
4. Tap the Google login icon at the top of the Switch Parks menu
5. Choose the Google account you would like to connect to. If you are not currently logged into a Google account on your device, enter the Gmail address and password for the account that your park was being saved with. 

I signed into Game Center, Google, or Facebook, but I'm still not seeing my park.

If you still aren't seeing your park after signing into your accounts, you likely need to select the correct park from the Park Select menu.

To access the Park Select menu:

1. Open DragonVale
2. Tap the "Options" icon
3. Tap the "Switch Parks" button
4. All parks associated with your device and all of your accounts should be displayed

If you have signed into your Game Center or Facebook account and aren't seeing your park in the park select menu, pease send us an email at support@decagames.com and we'll do everything we can to find your park. 

I can't remember my Apple ID or Password. Now what?

If you cannot remember your Apple ID, password, or the answer to your security question OR are being told that your Game Center account is already in use, you will need to get in touch with Apple/iTunes to recover this information:

http://support.apple.com/kb/HT5787

If you are still having trouble recovering your park and you think it may have been linked with Game Center, please send us an email at support@decagames.com or submit a request using the link at the top of this page. Please be sure to include your Game Center nickname if you remember it. 

What if my park wasn't connected to Game Center, Google, or Facebook?

If your park was not associated with a Game Center, Google, or Facebook account, and you are currently seeing a new park, please send us an email at support@decagames.com or submit a support ticket using the link on this page.

Please include the new park ID you are currently seeing in DragonVale, along with as much of the following information you are able to provide:

• Park level
• Park name
• Friend ID
• Type of device the park was played on
• Approximately when the park was last played

You can find the local park ID by opening DragonVale, tapping the "Options" icon, then tapping the green "Park ID" button.

It's a long number, so please be sure to double check all the numbers/letters and include the hyphens. Send this number in your email and we will do everything we can to locate and restore your lost park.