If you are experiencing loading issues, connection problems, or other unexpected behavior in the game, clearing your cache and resetting your internet connection may help resolve the issue.

Follow the instructions below depending on your device.

1. How to Clear Cache on Android

1. Open your device's Settings.
2. Go to Apps or Applications (the name may vary depending on your device).
3. Find and select the game.
4. Tap Storage.
5. Select Clear Cache.

Please note that clearing app data is different from clearing the cache and may remove locally stored information. Make sure your account is properly linked before attempting this.

2. How to Clear Cache on iOS

If you are using Safari, follow these steps:

1. Open your device's Settings app.
2. Scroll down and select Safari.
3. Scroll down and tap Clear History and Website Data.
4. Confirm by selecting Clear History and Data.

3. How to Reset Your Internet Connection

Restarting your router or modem can help resolve temporary connection issues.

1. Unplug your router or modem from its power outlet. Simply turning it off may not be sufficient.
2. Wait approximately 15–20 seconds.
3. Plug the device back into the power outlet.
4. Allow one or two minutes for it to restart and reconnect to the internet.

4. Check Your Game Again

Once you have completed these steps, reopen the game and check whether the issue has been resolved.

If you are still experiencing problems, please contact our Support Team and provide details about the issue so we can assist you further.