DECA SUPPORT.
I did not receive the correct contents of the chest, what can I do?.
If your content that you received from a chest does not match the description, then please send our support a message via the game containing the following information:
1. Your UserID + World ID
2. The exact name of the item you were supposed to receive, and which item you received instead.
3. A screenshot which shows the item you received and a screenshot depicting the description of the chest
4. The date you received the wrong item.
This information will help our support to investigate your problem in the best possible manner.
DIDN'T FIND WHAT YOU NEED?
We're here to assist you. You can contact us for general support or submit a report regarding content you believe violates applicable law or our Terms of Use (including under the EU Digital Services Act).