DECA SUPPORT.
A chest didn't grant the right reward or was empty.
If the content that you received from a chest does not match the description please send our support a message via the game containing the following information:
1. Your UserID + World ID
2. The exact name of the item you were supposed to receive, and which item you received instead.
3. A screenshot which shows the item you received and a screenshot depicting the description of the chest
4. The date you received the wrong item.
DIDN'T FIND WHAT YOU NEED?
We're here to assist you. You can contact us for general support or submit a report regarding content you believe violates applicable law or our Terms of Use (including under the EU Digital Services Act).