We can understand it can be frustrating if the tournament season results have been declared on the forums and you have not yet received your rewards.
Please take into account that given the large amount of participants the manual payout of these rewards can sometimes take our workers more time than expected. Consequently, it could take up to 3 days before you receive the rewards.
The following steps may help the game sync with our servers :
1. Restart your App
2. Clear the Cache of your App/Repair the files
3. Reset your internet connection
The above steps help in most of the cases that are just related to server errors or client/device problems.
What if I did not receive my rewards within 3 days after the season/Event is finished?
If within 5 days after the tournament season rewards have been declared you still have not received your rewards, then please contact our support via the game and provide them with the following details.
1. In which Event were you participating?
2. Was it single or alliance rewards?
3. Which ranking did you achieve?
4. Specifically, which rewards did you not receive?