Sometimes when beginning a new City, the coordinates will appear at 0,0. You will also not be able to access your City after this happens. To rectify this issue, please contact our support team and we will be able to resolve this issue for you. Our support team will delete this City so that you can start a new City in its place.

Some players may get the coordinates [0,0] when they start a new city. This means that the city was not correctly created and the system cannot locate it in the map.

Do not worry! If you experience this issue and your city is displaying the coordinates [0,0], you can fix it by finding and conquering an open plain, then using a Portal of Refuge, or Portal of Order to move your City.

Make sure that you contact Support if the issue persists.