If you accidentally entered the wrong email address when creating your Camelot ID, or no longer have access to your registered email, our Support Team can help you update your account credentials.

1. Can I Change My Registered Email Address?

Yes! If you need to change the email address linked to your game account or reset your password, please contact our Support Team.

Before we can proceed, we must first verify that you are the rightful owner of the account.

2. What Information Do I Need to Provide?

Please submit the following information to help us verify your account ownership:

• Player Name and World: Your in-game name and server.
• Game UID: Your account's unique identification number.
• Current Email Address: The email address currently linked to your account.
• Purchase Receipts: Screenshots of your last two Gem purchases (Google Play or iTunes receipts).
• Alternative Verification: If you have never made any purchases, please provide the names of all your cities.
• Join Date: Approximately when you created your account.
• Last Played Date: Approximately when you last accessed the game.
• New Email Address: The email address you would like to use.
• New Password: Your preferred new password. It must contain at least 7 letters and numbers.

Important: Please confirm that your new email address is not already linked to another game account.